Legal
Draft — legal review requiredRefund Policy
Version 2026-09-draft-2. This wording was drafted with AI assistance and has not been reviewed by a lawyer.
Change-of-mind refunds
A credit pack is eligible for a normal change-of-mind refund only if zero credits from that specific pack have been spent. Reserved credits are not spent and can be released.
Once credits are spent
Once any credit from a purchased pack is spent, the entire pack is no longer eligible for a change-of-mind refund.
Complimentary credits
Complimentary and promotional credits have no cash value.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law. Where a statutory remedy applies, we will provide it.
How to ask
Contact us through the Contact page. We record each request, the decision and the reason.
Questions? Contact us.